GENERAL 


The Seller is Vielo Sports LTD. The Buyer is any person or company who buys or has agreed to buy Goods from the Seller. Goods means any goods provided by the Seller in accordance with the Seller's standard Terms & Conditions of Sale. Conditions means the Standard Terms and Conditions of sale set out in this document. These Terms & Conditions of Sale supersede any previous Terms & Conditions of Sate of the Seller. Any variations of these Terms & Conditions must be confirmed in writing by the Seller and will not otherwise be valid. Any waiver by the Seller of these Terms & Conditions of Sale on any occasion shall merely act as a waiver on that occasion, and shall not affect the Seller's right to enforce these terms & conditions on any further occasion, no terms & conditions stipulated by the Buyer shall have effect unless otherwise agreed in writing from the Seller. Bikes and equipment may not be exactly as shown. Specifications subject to change without notice.


ABOUT US AND YOUR RIGHTS

Vielo Sports LTD is a UK based company and complies with UK consumer law including the Distance Selling Regulations. Our aim is to have happy customers. This means that shopping with us is safe. Our terms and conditions do not affect your statutory rights. If you would like to contact us for any suggestions or comments please email at info@vielosports.com We are very much a face-to-face company and if you have any complaints or problems please ring us first and we will endeavor to solve your complaint or problem. Our Contact details are:


BIKE SPECIFICATIONS

Bikes and equipment may not be exactly as shown. Specifications subject to change without notice. Contact us for exact specification and current availability.

Vielo Sports LTD, 10 Keel Row, The Watermark, Gateshead, Tyne and Wear NE11 9SZ
Tel: 0191 4932654 VAT Reg No: 102654155


VIELO SPORTS SALE 6.2.17

Vielo Sports, Former distributor of Storck Bicycles in the UK, clearance sale start 6.2.17.
The sale is only for items listed in UK stock at participating stores.
The full list of participating stores and their stock is available online here:
The sale is also available online directly from Vielo Sports, Gateshead.
No pre orders, or discounts are available for forwards orders or items not already in stock. The dealer has the right to exclude themselves from the sale activity if they so wish.
All Frames, Bikes and parts are sold with warranty supplied by Storck Bicycle GmBH, Germany.


Warranties

CONDITIONS OF GUARANTEE

Storck Bicycles purchased by you have a guarantee for 24 months from handover against material defects when used non-commercially. Within this period the specialist retailer who sold the bicycle will repair any defects free of charge and replace defective parts insofar as the defects existed when the bicycle came into your possession. This does not include parts to wear and tear. (Page 62). Please note that with suspension bicycles, seals, bushes and fluids are also subject to wear and tear. Please have the suspension components inspected regularly and ensure the worn parts are regularly replaced in order to prevent further damage.

Additional guarantee when registering
In order to gain the extended guarantee you must complete your registration on -line at www.storck-bicycle.cc with the same information that is provided to you by the STORCK Retailer at hand over.  This registration must be completed within 30 days of purchase. Please ensure you keep the receipt of your purchase as you will be required to provide this in the event of a warranty claim. After successful registration STORCK BICYCLE gives the following guarantee from the handover date:
3 years on material and workmanship defects for all non-suspension STORCK frames. STORCK suspension frames have a 2 year guarantee.

The guarantee can only be provided for the intended use (see chapter “Before the first ride” and “Before Every Ride” as well as further instructions in the handbook)

Furthermore the guarantee is dependent on you brining the bicycle to the specialist retailer for a first inspection after 125 miles or after four to eight weeks and no later than three months use. Afterwards the bicycle must be maintained by the retailer as specified in the table on Page 57 to 60 of the handbook. Please keep the document from each inspection in order that you can account for them. Thank you.

The component producers Campagnolo, Shimano and SRAM also offer extended guarantees, which partly exceed the minimum legal requirements. These parts are guaranteed by the national importer and not by STORCK BICYCLES GmbH. In every case your retailer is the first point of contact.


Limitations of the manufactures guarantee
No guarantee can be given or liability accepted for damages caused by the following:
•    Use of incorrect frame size
•    Fitting of unsuitable or non-original parts, components or accessories .
•    Incorrect or defective assembly, insufficient maintenance or normal wear and tear.
•    Changes to paint through effects of light.
•    Changes to paint through chemical reaction.
•    Structural changes as well as physical or chemical treatments.
•    Misuse of the product in any form (stunts and jumps) or improper us (e.g. exceeding the total weight)
•    Use in training or competitions in which the stresses on the frame exceed the normal demands (e.g. downhill, trials, dual slalom etc).
•    Accidents and crashes
 
In addition no guarantee can be given if:

•    The frame has no number
•    The frame has been modified in any way.

Execution of guarantee
Contact the authorised STORCK retailer and after consultation return the STORCK bicycle. Present the guarantee card, bicycle passport / handover documentation and copy of your receipt. Processing can only take place if these documents are available.

Prior to any possible disassembly the retailer will inspect the fault or damage and contact STORCK BICYCLE.

If the guarantee is accepted, STORCK BICYCLE GmbH reserves the right to repair the damage or to replace the frame with a model from the current series. Any further claims to fitting or refitting costs, transport or customs charges or additional material e.g. a new seat post if the size is different etc. cannot be accepted.

ORDERS & SPECIFICATIONS


No order submitted by the buyer shall be deemed to be accepted by the seller unless and until confirmed by the seller's authorised representative. The buyer shall be responsible to the seller for ensuring the accuracy of the terms of any order (including any applicable specification) submitted by the buyer and for giving the seller any necessary information relating to the goods within a sufficient time to enable the seller to perform the contract in accordance with those terms. The quality, description and quantity of and any specification for the goods shall be those set out in the seller's quotation (if acceptable by the buyer) or the buyers order (if accepted by the seller). For any goods manufactured, the buyer shall indemnify the seller against all claims, loss, damages and expenses incurred or for any infringement of patent, copyright, design, trademark or other intellectual property rights for which the seller may become liable by following the requirements or specification supplied. The seller reserves the right to make any changes to the specification for goods, which are required to conform to, any statutory or safety requirements

 

Ordering and Payment

Vielo Sports LTD have chosen SagePay to provide the highest rated secure payment processing. All payments made on www.storck-bicycle.cc are encrypted using secure payment technology. You can also make payments securely using PayPal, Just select PayPal during the checkout.

 

Orders

All orders will receive an order confirmation after a successful payment. If you have any problems processing your payment online or would like to check your order has been received correctly then please get in touch. If you would like to amend your order then please get in touch via 0191 4932654   or info@vielosports.com Please not that once an order has been processed we are unable to cancel it.

 

Delivery

Vielo Sports have chosen UKMail as their preferred delivery partner for all clothing sales. All orders are dispatched via UKmail’s next working day service. UKMail offer a fantastic service and for product deliveries and collections. As part of your order we will ask you to provide us with your mobile telephone number and email address. This allows us to email you your consignment number to enable you to track your delivery. It also allows UKMail to send you a pre delivery notification text message to let you know what time your goods will be delivered. Your delivery will require a signature, however if you’re not available when the courier arrives they will leave a card with the redelivery instructions. If you have any questions regarding deliveries then please contact us. All items are shipped from the Vielo Sports store in Gateshead.

UK Orders under £50
Shipping Cost: £5.99 UKMail Next working day (orders processed before 2pm)

UK Orders Over £50
FREE Shipping - UKMail Next working day (orders processed before 2pm)

Please note we can only post to UK address, if you are looking for international orders then please contact us directly via 0191 4932654  or info@vielosports.com

 

Returns

If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 14 days of receipt of your order and the item is "as new"* and in the original packaging.

* - ”As new” condition for Storck items is unwashed and unworn and with all product tags still attached. We strongly recommend you store your item in its original packaging while you make a decision about the product.

Faulty items will either be replaced, or refunded following evaluation by our Customer Services team.

Returns are only accepted online for items purchased directly from us (Vielo Sports LTD) If you have purchased your item from one of Storck’s Dealers please contact them directly to arrange an exchange or refund. For your protection, we recommend that you use a recorded-delivery service when returning items over the value of £50.

When returning an item please contact us by email at info@vielosports.com to request a returns number.

 

Exchange

If you are unhappy with the fit, cut, colour or style of your product please feel free to return it for an exchange within 30 days of ordering. As long as the item is “as new”* Vielo Sports will accept it and replace your purchase with a product of your choice, refunding any difference in price or taking additional payment.

* - ”As new” condition for Vielo Sports items is unwashed and unworn and with all product tags still attached. We strongly recommend you store your item in its original packaging while you make a decision about the product.

 

Faulty Goods

Goods are considered faulty where a manufacturing fault occurs within 90 days of purchase. Vielo Sports will forward the item to the manufacturer to assess whether or not the product has suffered a manufacturing fault and will return or refund the product as required. Please note that items that are damaged as a result of excessive or long term usage are not considered to be faulty.

If you would like to exchange a faulty item, please be aware that it can only be replaced for the same product in the same size, subject to availability.

If a faulty item has been worn it must be freshly laundered before being returned. All unwashed worn garments will be returned back to the customer.

It is advised to contact us before you make a return. Goods must be in original packaging. The customer is responsible for meeting the return postage costs. The customer is fully responsible for ensuring that the goods arrive in good condition.

 

How to make a return

1 - Email us at info@VieloSports.com to request a return letting us know which item you would like to return and why.

2 - Repackage your item wherever possible in the original packaging (including tags and labels) and enclose a copy of your returns form.

3 - Post the package to

Vielo Sports
10 Keel Row
The Watermark
Gateshead
NE11 9SZ

Note: For your protection, we recommend that you use a recorded-delivery service when returning items over the value of £50. The cost of returning your item is your responsibility.

Once we receive your item we will aim to process your return as soon as possible, in busy times this may take up to 10 working days.

 

Care and washing instructions

When you buy a Storck Cycling Gear product you choose a high-tech garment made of the highest quality materials with the best performance.For a long-lasting enjoyment of our products, we recommend careful handling, so please pay attention to the following instructions.

  • After each use (including perspiring) Storck Gear products should be washed. This is because any remaining sweat and bacteria in the clothing can cause long-term damage to the fabrics.
  • Storck Cycling Gear products can be machine washed at 30 ° C. We recommend gentle liquid detergent as powder can be more aggressive on the fabrics.
  • Wash your cycling clothing alone, not with other garments.
  • Jersey and Shorts should always be turned inside out before washing.
  • Zip up zippers on garments that have them to avoid the zip catching during the wash.
  • Never wash your Storck Gear products with garments that contain Velcro. This can cause irreparable damage to your Storck Gear products.
  • Separate your light and dark laundry and wash them separately.
  • Never dry your Storck Gear products in a dryer, always dry your Storck Gear flat.
  • Avoid direct sunlight during drying.

 

 

Errors and Omissions

Vielo Sports LTD reserve the right to cancel and refund any orders prior to dispatch due to errors or omissions on the Storck-bicycle.cc website. In this situation we will contact you to let you know why the order has been cancelled.

Vielo Sports LTD reserve the right to cancel any order if the product is no longer available, e.g. if the item has been discontinued. In this case a full refund will be given for the cost of the cancelled order. No compensation will be paid in such cases, but rest assured we will do the upmost to reduce the chances of this happening.

A great deal of care has been taken to ensure that the product descriptions, titles and specifications match the garment. The colours shown on the images on www.storck-bicycle.cc are as close a representation of the actual garments as possible. However the actual product may differ slightly given that the images may display slightly differently on different browsers, screens and operating systems.

 

 

TAX CHARGES

All items displayed are inclusive of VAT at 20% and you will not be charged for any additional taxes on the prices displayed.

 

CREDIT CARD SECURITY

We take online security extremely seriously and have taken several steps to ensure that your payment information is processed safely and securely. Because security is a priority, Vielo Sports LTD use SecureTrading. They currently offer a level of encryption that is stronger than from any other Payment Service Provider. All communication within the SecureTrading system is strongly encrypted using 2048-bit Public/Private Key encryption with variable 168-bit session keys. This is many more times secure than standard browser SSL security. The SecureTrading API and Xpay systems use digital signatures throughout the system to ensure that any transaction arriving at a payment gateway has come from a merchant that we can identify, and that any information passed back to the merchant is from a SecureTrading payment gateway. Customers that use our secure hosted payment pages benefit from the use of our SecureTrading PCI (dss) accredited servers to process and capture the sensitive cardholder data. We use VeriSign enhanced SSL certificates.

 

 

 



PRIVACY POLICY 


 Vielo Sports LTD is a customer focused business and we wish to provide you with a personalised customer experience. We will require some of your personal details to process an order or a query and we guarantee that this information will only be shared with our delivery agents in order to complete your order. You can choose for us to retain some of your information for subsequent visits to make your experience as efficient and friendly as is possible. Any details retained will be stored in accordance with the Data Protection Act 1998 and will not be shared with any third parties for marketing or any other reason. We would like to keep you informed of our special deals and events in your locality where, as a previous customer, you will have the opportunity to test the latest models free of charge. If you would not like us to keep you informed of the above simply let us know and we will remove your details from our database.


DATA SECURITY 


 Vielo Sports LTD is committed to taking reasonable steps to protect the individual identifying information that you provide to us. Use of Cookies: A cookie is a small data file that certain Web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Some parts of Vielo Sports LTD use cookies to track user traffic patterns. We do this in order to determine the usefulness of Vielo Sports LTD information to our users and to see how effective our navigational structure is in helping users reach that information. Vielo Sports LTD Systems does not correlate this information with data about individual users, nor does it share this information or sell it to any third party. If you prefer not to receive cookies on Vielo Sports LTD , you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. You do not need to have cookies turned on to use any area of Vielo Sports LTD s website.




OWNERSHIP

At the seller's discretion, ownership of the Goods may not pass from the Seller to the Buyer until the Buyer has made a payment in full thereof (and any other monies owing to the Seller). If payment is not made in accordance with these Terms & Conditions of Sale, the Seller shall have the right (without prejudice to the obligation of the Buyer to purchase the Goods, and to any other remedy that may be available to the Seller) to retake possession of Goods not fully paid for.


COMPLAINTS


Vielo Sports LTD takes its relationship with customers extremely seriously, and we dedicate a great deal of effort to ensure that we keep you happy. We aim to reply to all emails within one working day of receipt, regardless of the nature of your request. You may email us: info@vielosports.com


SITE USAGE


Vielo Sports LTD disclaim damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.


COPYRIGHT © 


All pictures, material, code, intellectual property and descriptions are the property of Vielo Sports LTD . It may not be copied or used without the express permission of these parties. Vielo Sports LTD is committed to honest trading and maintaining 100% customer satisfaction. Our terms and conditions are designed to achieve total customer satisfaction.


WEEE

Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005 and should be disposed of separately from normal household waste so that they can be recycled.